Privacy Policy

Our privacy policy is effective from 25th May 2018. We respect your privacy and are committed to protecting your personal data. This policy outlines what we collect, how we use it and how we comply with the General Data Protection Act (GDPR).

Introduction

Our Privacy Policy applies to this website, http://www.argentpartnership.com/. It covers how we use your personal data when you visit our website and/or communicate with us through our website. It also explains your privacy rights in relation to your data. We’ll ensure that any data received will be processed in accordance with the principles of the GDPR and this policy. Links provided from our site aren’t covered by this policy; please see the section on third-party links further down the page.

If you have any questions, or if you’d like to exercise your privacy rights, please follow the instructions below under the ‘How to contact us’ section.

Who are we

Argent Partnership
The Keep
Creech Castle, Taunton
Somerset TA1 2DX

Company number 09166744

Email: office@argentpartnership.com
Telephone: 01491 526 000

If at any time you would like to contact us, our main point of contact for data protection matters is graham@argentpartnership.com

Our website

Our website showcases our services as a specialist utilities consultancy for property management agents and for anyone who may be interested in our services. The term ‘Argent Partnership’, ‘Argent’, ‘us’ or ‘we’ refers to us, the owner of the website.

The term ‘you’ or ‘the user’ refers to the person(s) using this website.
GDPR means General Data Protection Act.
ICO means Information Commissioner’s Office.

Personal data we may collect about you

Personal data is any information about an individual that can be used to identify them. The data this website collects falls into the following categories:

Contact Data
This includes your name and email address, collected when you send an email using the email addresses provided on our website. It can also include your company, position and details of your requirements if submitted through our enquiry form, which is powered by Hubspot.

Technical Data
This includes your IP address, your browser type/version, time-zone setting and location, operating system (OS) and platform (Mac, Windows etc.), and other technology on the devices you use to access our website. This is done through third-parties in the form of Google Analytics and certain WordPress plugins, in order to monitor your behaviour on our website, and also to monitor and detect malicious browsing activity.

How is your personal data collected?

We use a few different methods to collect personal data, through both direct interactions with our website, and through third-parties.

Direct interactions include the personal data you provide when you:

make an enquiry through our website
contact us with an enquiry using our email address
engage with us through our social media channels

Third-parties and/or automated technologies:

Technical data and/or tracking data from analytics providers and search information providers;
Data from third-parties who are permitted by law or have your consent to share your personal data with us, such as via social media. We’ll only use your personal data when the law allows us to.

How we use your personal data.

We use your personal data to contact you, to bring you updates on our website content and services, to get a better idea of who uses the website and the pages they visit in order to help us improve our website, and to help understand your utilities requirements.

We use your personal data to provide a better service, through responding to enquiries sent through the website or enquiry form, replying to you in order to send requested information and marketing material, or following up a request for more information.

We’ll continue to use your information under this basis until you withdraw consent or it is determined your consent no longer exists.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Your individual rights

You can read more about your rights in detail on the ICO’s website;

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@argentpartnership.com if you wish to make a request.

You also have the right to complain to the ICO if you feel there is a problem with the way we’re handling your data. We handle subject access requests in accordance with the GDPR, and you can find out how to contact us below.

Cookies

Cookies are used on our website to help provide you with a better experience. The website does this by placing a small text file (cookie) on your device to track how you use our website, and to record or log whether you have seen particular messages that the website displays. Some cookies are required to use the full functionality of this website.

We recommend reading https://ico.org.uk/for-the-public/online/cookies/ for a more detailed guide on what cookies are, how you can control cookies and also how to delete them from your web browser.

The list below describes the cookies and trackers we use on this site and what we use them for. If you’re not happy, then you can either cease to use this website, delete the cookies having visited the website, or browse the website using your browser’s anonymous usage setting (“Incognito” mode in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

Our website makes use of the following cookies:

Cookie	Description	Duration	Type
VISITOR_INFO1_LIVE	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.	5 months	Advertisement
YSC	This cookies is set by Youtube and is used to track the views of embedded videos.		Performance
GPS	This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location	30 minutes	Analytics
IDE	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.	1 year	Advertisement
__hstc	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).	1 year	Analytics
hubspotutk	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.	1 year	Analytics
__hssrc	This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.		Necessary
__hssc	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.	30 minutes	Functional

HubSpot: We use HubSpot as our CRM to securely store and manage existing and prospective client details. You can read more about HubSpot’s GDPR compliance here.

Analytics
We use Fathom Analytics as our analytics platform to collect information about visitor behaviour on our website. This allows us to track user behaviour on our website without collecting any Personally identifiable information or relying on cookies.

Fathom Analytics is fully GDPR, CCPA, and PECR compliant. and you can read more about the platform here: https://usefathom.com/compliance

Data security

We do our utmost to ensure the security of any personal information we hold by using secure data storage technologies, services and workflows in order to securely store, access and manage your data.

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Only staff and other third-parties who have a business need to know have access to your data. These third-parties will only process your personal data on our instructions and they’re subject to a duty of confidentiality. We’ve put in place procedures to deal with any suspected personal data or information breach and we’ll contact you and any the ICO in an event of a breach of data.

Third-party links

Our website includes links to third-party websites and services, for example when we link to social media profiles. Clicking on these links may allow third-parties to collect or share information about you. We don’t control these third-party websites and aren’t responsible for their privacy statements. When you leave our website, please check the privacy policy of your destination as the information collected will vary from site to site.

How to contact us

If you do have any questions or queries about our privacy policy, or you’d like to exercise any of your rights in line with the GDPR, please email us at office@argentpartnership.com and we’ll be more than happy to help.

Useful links, resources & further information

We’ve included the following links for reference and for additional information about the GDPR and data protection. They do not represent an endorsement of any third-party services:

Changes to our privacy policy

The ICO regularly issues guidance about how businesses should follow the GDPR, and you might notice periodic updates to this policy. Please check back regularly for our most up-to-date version, and we’ll do our best to highlight key changes.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113